Shipping & Returns

Shipping & Returns

Shipping &

Returns

Shipping

We anticipate delays in shipping as important safety measures are being taken across all stages of fulfillment.

We value sustainability and creating a planet with as little waste as possible. For this reason, please note all t-shirts are made to order and final sale. Once you place your order, your package will be shipped within 1-3 days (unless otherwise noted at checkout). After leaving our facility, products are typically delivered within 7-14 business days. US orders may be subject to taxes and duties upon delivery.

Canada & US

Free shipping to the United States and Canada on orders over $50 USD. Flat rate of $7 USD applied to all orders under $50 USD. 

International

Regretfully, we do not ship overseas at this time. Sign up to Rupi’s newsletter for updates on when shipping may become available in your region.

Order are shipped through the following postal providers:

• Canada: Canada Post

• US: USPS

Please note that orders being shipped to the US may be held at your local postal facility pending payment of taxes or additional fees. Rupi Kaur Inc. is not responsible for these charges. Please reach out to USPS.

If you have not received a tracking number, please email us at orders@rupikaur.com with your order number and we will get an update to you as soon as possible.

At this time, we are only able to ship within Canada, and the US. However, we are hoping to expand our shipping services in the near future.

Returns, Exchanges and Cancellations

We value sustainability and creating a planet with as little as waste as possible. For this reason, all clothing sales are final and returns will not be accepted.

We will gladly accept the return or exchange of all other unopened products within 14 days of receipt. Products to be returned/exchanged must be in their original condition and packaging. If an item is damaged, or you have any concerns with your product(s), please email us a photo and a description of the concern within 14 days of receiving your order and we will do our best to assist you as soon as possible.

To make a return or exchange, please email us at orders@rupikaur.com within 14 days of receipt.

To cancel an order, please email us at orders@rupikaur.com immediately as we cannot guarantee the cancellation of your order. If you wish to change the shipping address of your order, please email us at orders@rupikaur.com with your order number and updated shipping address as soon as possible. We’re unable to make any changes to your order once it’s been shipped out.

Kindly understand that we’re unable to make any changes to your order once it’s been shipped out, this goes for cancellation and address changes. Please reach out to us with all information regarding your request and we will do our best to accommodate.

Refunds

Once you have shipped your return back to us, it may take up to 2-3 weeks to receive your refund, as we need to confirm the receipt of product before processing any reimbursements.

Once your refund has been processed you can expect a confirmation email detailing the transaction in the next 1-2 business days. If you do not receive a confirmation email, please let us know and we will assist you as soon as we can.

Your refund will be issued in the original form of payment (Visa, Mastercard or American Express). You should see a transaction for the return posted on your card within 3 business days of the refund being processed.